Mortgage

Mortgage Servicer The company that collects your mortgage payments and manages your escrow account

Priya Shah By Priya Shah, Senior Mortgage Editor · Updated 2026-06-09
← All Glossary Terms Definition
A mortgage servicer is the company that collects your monthly payments, manages your escrow account, and handles customer service on your home loan. The servicer may differ from the original lender that approved your mortgage, and your servicer can change after the loan is sold to another company. Servicers handle the day-to-day administration of your loan, including applying payments to principal and interest, paying property taxes and homeowners insurance from escrow, and answering your account questions. They also manage processes like loss mitigation if you fall behind. Because servicing rights are bought and sold, you might make payments to one company at closing and a different company months later. Always confirm where to send payments after any transfer notice, and keep records of how each payment is applied to avoid errors.
Also Known As
Loan servicer Mortgage loan servicer Servicing company Sub-servicer
Used in Context
  1. After your mortgage was sold, your new servicer sent a transfer notice telling you where to mail future payments.
  2. You called your mortgage servicer to ask why your escrow account had a shortage after your property taxes rose.
  3. When comparing loan offers through Dreamy Leads, you learned that the lender funding your loan may not be the servicer who bills you later.
Related Terms
Mortgage Escrow Account A lender-held account that pays your property taxes and homeowners insurance from your mortgage payment Mortgage Mortgage Forbearance A temporary agreement to pause or reduce your mortgage payments during hardship Mortgage PITI (Principal, Interest, Taxes, Insurance) The four parts of your monthly mortgage payment that lenders use to judge what you can afford Mortgage Amortization The schedule that shows how each loan payment splits between principal and interest over time
Frequently Asked Questions

Is my mortgage servicer the same as my lender?

Not necessarily. Your lender originally approved and funded your loan, but the servicer is the company that collects payments and manages your escrow. They may be the same company or different ones, and your servicer can change if your loan is sold to another company.

Can my mortgage servicer change?

Yes. Servicing rights are bought and sold, so your servicer can change after your loan is sold. When this happens, you should receive a transfer notice telling you who the new servicer is and where to send future payments. Confirm the details before paying.

What does a mortgage servicer actually do?

Your servicer collects monthly payments, manages your escrow account for taxes and insurance, and handles customer service on your mortgage. They apply payments to your balance, send statements, and respond to account questions. If you fall behind, the servicer typically manages any loss mitigation options.

Ready to compare mortgage options?

Free quotes from licensed experts — no spam, no obligation, results in 60 seconds.

Get Free Quotes →

Sources

Get Free Quotes → All Terms