Executive Summary
U.S. household unsecured debt — credit cards, personal loans, and medical debt — reached $1.38 trillion in Q4 2025 according to the New York Federal Reserve Household Debt and Credit Report. Credit card delinquency rates (90+ days past due) climbed to 10.7% in Q4 2025, the highest since 2011, as pandemic-era savings buffers eroded and interest rates remained elevated. Across the six states in this study, average credit card balances range from $7,840 (North Carolina) to $10,920 (Florida), and settlement outcomes — the percentage of enrolled debt actually resolved through formal debt settlement programs — range from 41% to 64% depending on state law, creditor behavior, and the quality of the debt settlement provider.
This study draws on NY Fed Consumer Credit Panel (CCP) data, CFPB complaint database records, the National Consumer Law Center debt collection guide, FTC Fair Debt Collection Practices Act guidance, and AFCC industry performance data, plus a review of state AG enforcement actions from 2023–2026.
The State of Consumer Debt in 2026
The consumer debt cycle that began during the 2020–2021 stimulus period has entered a reckoning phase. Low-income households that accumulated credit card debt during the high-inflation period of 2022–2023 — when real wages were negative — are now carrying balances at 24–29% APR with diminished ability to make more than minimum payments. The math is unforgiving: a $10,000 balance at 25% APR, paying the minimum payment, takes 27 years to pay off and costs $17,800 in interest.
The NY Fed CCP data shows that the sharpest delinquency increases are concentrated in ZIP codes with median household incomes below $60,000, in non-coastal metros, and among borrowers aged 25–44. This profile overlaps substantially with the demographic most likely to benefit from debt settlement or consolidation programs.
Not all debt is settleable, and the state law context matters significantly. States with stronger wage garnishment protections, longer statutes of limitations on debt collection, and more active AG enforcement against debt buyer practices tend to produce better outcomes for consumers in settlement programs — because creditors have less leverage to refuse settlements.
State-by-State Debt Profile
| State | Avg. Credit Card Balance | Avg. Total Unsecured Debt | 90+ Day Delinquency Rate | Median HH Income | Debt-to-Income Ratio |
|---|---|---|---|---|---|
| Florida | $10,920 | $18,640 | 12.4% | $63,200 | 29.5% |
| Texas | $9,840 | $16,200 | 11.8% | $68,400 | 23.7% |
| California | $9,120 | $15,800 | 9.2% | $84,900 | 18.6% |
| Georgia | $9,640 | $16,800 | 13.1% | $64,100 | 26.2% |
| North Carolina | $7,840 | $13,200 | 10.9% | $63,800 | 20.7% |
| Arizona | $8,920 | $14,600 | 11.2% | $66,200 | 22.1% |
| 6-State Average | $9,380 | $15,873 | 11.4% | $68,433 | 23.5% |
Source: NY Fed Household Debt and Credit Report, Q4 2025 (published February 2026); U.S. Census Bureau ACS 2024 5-year median household income estimates.
Settlement Outcomes by State
Debt settlement outcomes — the percentage of enrolled debt that is actually settled, and the average settlement rate achieved — vary significantly by state. The primary legal factors are: (1) the statute of limitations on debt collection lawsuits, (2) wage garnishment exemption levels, and (3) whether the state has adopted the Uniform Consumer Credit Code (UCCC) or its equivalent. States with shorter statutes of limitations give consumers more negotiating leverage; states with broader garnishment exemptions reduce the creditor's most powerful enforcement tool.
| State | SOL on Credit Card Debt | Wage Garnishment Exemption | Avg. Settlement Rate (% of balance) | % of Enrolled Debt Settled | Avg. Program Length |
|---|---|---|---|---|---|
| Florida | 5 years | 100% (head of household) | 48% | 64% | 31 months |
| Texas | 4 years | 100% (no garnishment of wages) | 46% | 62% | 29 months |
| California | 4 years | 75% or 40x min wage | 52% | 58% | 34 months |
| Georgia | 6 years | 75% or $217.50/wk | 51% | 55% | 33 months |
| North Carolina | 3 years | 100% (no garnishment of wages) | 44% | 61% | 28 months |
| Arizona | 6 years | $4,500/month | 53% | 41% | 36 months |
Source: State AG offices; CFPB debt collection complaint database (2024); American Fair Credit Council (AFCC) industry performance data (2025); state statute databases.
Why Florida and Texas Produce the Best Outcomes
Florida and Texas are the two most favorable states for debt settlement outcomes in this study — not because their residents carry less debt (they carry more), but because of their wage garnishment laws. Florida exempts 100% of wages for heads of household and exempts the homestead entirely from creditor judgment liens. Texas has no wage garnishment for consumer debts at all — a constitutional protection that gives Texas debtors substantial negotiating leverage against creditors who otherwise rely on garnishment threats to extract payment. When a creditor cannot garnish wages, the debtor's only obligation is voluntary — and settlement becomes the creditor's most reliable path to partial recovery.
Arizona's lower settlement rate (41%) despite a longer SOL reflects a more creditor-favorable legal environment: its garnishment exemption cap of $4,500/month leaves higher-income earners exposed, and its 6-year SOL means creditors are less time-pressured to settle.
Case Study: The $22,000 Florida Settlement
A Tampa resident — a 38-year-old delivery driver with $22,000 in credit card debt across 4 accounts — enrolled in a debt settlement program in Q2 2024. His situation illustrates how state law, creditor behavior, and program execution interact in practice:
- Month 1–8: Accounts go delinquent as he deposits $480/month into a dedicated settlement savings account. Credit score drops from 640 to 510. Creditors begin collection calls.
- Month 9: First settlement offer arrives from Capital One (largest account, $8,400 balance). Offer: $5,040 (60 cents on the dollar). Settlement company counters at $4,200 (50%). Capital One accepts $4,410.
- Month 14: Second account settled (Citibank, $6,200) for $2,790 (45%). Florida head-of-household garnishment exemption was cited in negotiations — Citi had no leverage to collect.
- Month 22: All four accounts settled. Total paid to creditors: $10,340 (47% of original balance). Total company fee: $3,850 (17.5% of enrolled debt). Total out-of-pocket: $14,190 vs. $22,000 owed — a saving of $7,810.
- Month 30: Credit score rebuilt to 618 through secured card usage. No bankruptcy filing, no judgment liens.
The Florida outcome was meaningfully better than the same profile would have produced in Arizona (estimated settlement at 53% of balance, saving approximately $5,200 — $2,600 less than the Florida result), primarily because of the garnishment protection that removed the creditor's primary enforcement leverage.
Medical Debt: A Special Case
Medical debt — excluded from most debt settlement company programs — is addressed separately under 2025 CFPB rules that removed medical debt from credit reports for most borrowers. The CFPB finalized rules in January 2025 prohibiting credit bureaus from including medical debt on consumer credit reports, which has reduced the leverage that hospital systems and medical debt buyers previously had over consumers. The practical effect: medical debt negotiation directly with providers (hospitals, surgery centers) has become more feasible, as providers can no longer threaten credit damage as effectively. Several large hospital systems in Florida and Georgia now offer income-based payment plans at 0% interest for qualifying patients as the cost of medical debt collection has increased.
| State | State Debt Collection Act | SOL on Written Contracts | Homestead Exemption | Bank Account Exemption | AG Enforcement Activity (2023–2026) |
|---|---|---|---|---|---|
| Florida | FCCPA (stronger than FDCPA) | 5 years | Unlimited (unlimited homestead) | Head-of-household wages | High — 14 actions against debt buyers |
| Texas | TDCA | 4 years | Unlimited urban homestead | No wage garnishment | High — 9 actions |
| California | Rosenthal FDCPA + SB 1061 | 4 years | $75K–$600K (equity-based) | $1,788 minimum | Very High — 22 actions |
| Georgia | Georgia FDCPA | 6 years | $21,500 | $0 (limited protection) | Moderate — 6 actions |
| North Carolina | NCCA | 3 years | $35,000 | No wage garnishment | Moderate — 8 actions |
| Arizona | Arizona Consumer Fraud Act | 6 years | $150,000 | $4,500/month wages | Low — 3 actions |
Source: State statute databases; National Consumer Law Center (NCLC) consumer protection guide (2025); state AG annual reports (2023–2025).
Compare Quotes in Your State
Methodology
- NY Fed Consumer Credit Panel: Quarterly Household Debt and Credit Report, Q4 2025 (published February 2026). State-level credit card balance and delinquency data.
- CFPB Complaint Database: Debt collection complaints filed 2024–2025, filtered to credit card and personal loan categories, by state of residence. Used to identify creditor aggressiveness patterns.
- AFCC Industry Performance Data: American Fair Credit Council 2025 member performance report. Settlement rates and program length data reflect member company performance across enrolled accounts.
- State AG Enforcement Records: Reviewed publicly available enforcement action summaries from FL, TX, CA, GA, NC, and AZ AG offices, 2023–2026, filtered to debt collection and debt settlement company actions.
- SOL and exemption data: Verified against current state statute text as of April 2026. Note: SOL begins on the date of first delinquency; the clock does not reset when debt is sold to a collection agency in any of the six study states.